Starting Over and Parking Sales
Overview
The Edge POS system provides two useful functions for handling sales: Start Over and Park. These features allow you to manage transactions effectively when a customer changes their mind or is not ready to finalise their purchase.
Restarting a Sale (Start Over)
The Start Over function is used when a customer decides to cancel their transaction before it is finalised.
- On the POS screen, locate and click the Start Over button in the top right of the screen.
Start Over button in the top-right of the POS screen
- A pop-up window will appear advising that all information on the POS screen will be deleted if you proceed.
Start Over confirmation pop-up
- Select Yes to confirm. The POS screen will clear, allowing you to start fresh for the next transaction.
Ensure you verify with the customer before using this feature, as all entered data will be permanently deleted.
Parking a Sale
The Park function is useful when a customer is not ready to finalise their transaction and you need to serve another customer without losing the current transaction details.
- On the POS screen, click the Park button in the top right corner.
Park button in the top-right of the POS screen
- A new POS window will open, allowing you to process a sale for another customer while preserving the parked transaction.
- To retrieve the parked sale, hover over The Edge icon on the taskbar and click on the window corresponding to the parked sale.
- Once the parked sale is completed, the secondary POS window will close automatically.
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