The Edge
Release 2 - 2026
Release 2 brings a wide-ranging set of enhancements and fixes to the Edge platform, focused on giving our clients more control, clearer information, and a smoother day-to-day experience. From communications and point of sale to stock management and system administration, these updates reflect our ongoing commitment to refining the platform around the way our clients actually work.
WHAT'S INSIDE
|
Features & Improvements |
|
CUSTOMER COMMUNICATIONS
■ Email Templates for Receipts EDGE-I398
Emailing receipts now supports saved templates, consistent with other email functions in Edge, including the option to set a default template that applies automatically.
■ Receipt Emails Logged Against Customer Records EDGE-I200
Emailed receipts are now logged in the customer's Communications tab, capturing who it was sent to and the message content for easy reference.
■ New SMS Token for Repair Balances EDGE-I56
A new message token lets staff automatically insert a repair's outstanding balance into SMS notifications, saving time and reducing manual entry.
■ Email Pre-Appraisals Directly EDGE-I201
Pre-Appraisals can now be attached and emailed directly alongside a receipt, removing the need to print to PDF and create a separate email manually.
■ Gmail & GSuite Outbound Email Support EDGE-I101
Edge now supports sending emails via Gmail and GSuite outbound servers, alongside the existing options, giving clients an alternative that can help reduce email bounce issues.
POINT OF SALE
■ New One-Time Voucher Option EDGE-I117
A new one-time voucher button is now available at the till, ideal for promotional or magazine vouchers with unique, single-use barcodes.
■ Improved Accuracy for Zeller Payments EDGE-I403
Declined Zeller transactions are no longer processed through Edge as if they were approved, ensuring sales records always reflect the true outcome of a payment.
■ Catalogue Pricing Now Takes Priority EDGE-I384
When both a special price and a catalogue discount apply to an item, Edge now automatically applies the lowest price, ensuring customers always receive the best available price at the till.
■ 'Why In' Settings Now Respected EDGE-I413
The 'Why In' prompt now correctly follows the settings configured in System Options, so staff are only asked for this information when required.
■ GST-Free Sales Now Complete on Laybys EDGE-I67
When a layby is picked up against a GST-free sale, the required tax-free sale information is now correctly captured and applied automatically.
■ Improved Diagnostics for Zeller Payments EDGE-I402
Additional logging has been added to the Zeller EFTPOS integration, helping our support team investigate and resolve any payment issues more quickly.
RECEIPTS & PRINTING
■ Printable Gift Vouchers EDGE-I370
Retailers can now print a physical gift voucher or certificate at the time of purchase, giving customers a ready-to-give printed keepsake.
■ Ticket Printing by Date Entered Fixed EDGE-I383
An error preventing tickets from printing when sorted by 'Date Entered' has been resolved. Tickets can now be printed in this order without interruption.
■ Print Tickets Default Setting Updated EDGE-I423
The Print Tickets option in the price update feature is now ticked by default, streamlining the ticket printing step during price updates.
■ Clearer Receipts for Multiple Customer Balances EDGE-I355
An issue causing customer balance lines to overlap and distort at the bottom of receipts has been resolved. Balances now display clearly for both staff and customers.
■ Receipt Totals Stay Aligned EDGE-I381
An issue causing the final digit of a receipt total to drop to the next line, misaligning the details below it, has been resolved. Totals now display correctly on a single line.
■ Clearer Receipt Totals EDGE-I146
Formatting issues affecting how totals display on printed receipts have been resolved across all supported printer types. GST, subtotal, amount paid, amount due, and total values now display clearly without overlapping.
■ Receipt Error After Balance Adjustment Resolved EDGE-I333
Adjusting a customer's held balance no longer produces an error on the resulting receipt, allowing balance adjustments to be completed smoothly.
■ Control Over Valuation Detail on Receipts EDGE-I282
Retailers can now choose whether full valuation details print on the receipt at pickup, helping keep receipts concise where full detail isn't needed.
SPECIAL ORDERS
■ Multiple Images for Special Orders EDGE-I297
Special Orders now support attaching multiple images, bringing this in line with the existing Custom Jobs functionality.
■ Internal Notes on Special Orders EDGE-I349
Special Orders now includes an Internal Notes field, matching the existing functionality already available in Repairs.
■ Department Field Can Be Made Compulsory EDGE-I395
A new system option allows the Department field to be made compulsory on Special Order intake, ensuring key details such as ring size are captured correctly from the start.
■ Reprinted Special Order Receipts Show the Correct Price EDGE-I405
Special Order receipts now correctly retain their original sale price, so reprinted receipts no longer display an updated price.
REPAIRS & CUSTOM JOBS
■ Job Envelope Printing Now Uses the Correct Page Size EDGE-I306
Job Envelopes generated from the Repair screen now correctly match the page size of the designated receipt printer, rather than defaulting to the computer's default printer size.
■ Repair Costs Can Now Be Locked From View EDGE-I260
Repair costs on the Repair Intake screen can now be protected by the same ID and password security used elsewhere in Edge, giving retailers greater control over who can view sensitive pricing information.
■ Repair Pickup Restrictions Applied Consistently EDGE-I73
The system option restricting repair pickups to the correct store now also applies when a repair is paid using the Make a Payment feature, keeping repair pickups consistent across all stores.
■ Corrected Item Descriptions on Repairs and Manufacture Jobs EDGE-I82
Item descriptions on Repair and Manufacture jobs now display correctly, showing the relevant part description where one applies and remaining blank where it doesn't.
■ Services Screen Keeps Your Sort Order EDGE-I132
The Services screen no longer resets to its default view each time a job is closed. Staff can now keep their preferred sorting and filtering while working through jobs.
■ Clearer Handling When Creating Items on Custom Jobs EDGE-I124
An unclear error that could occur when using 'Create Item' on a Custom Job that already had an item created has been resolved, improving clarity and reliability.
WEB ORDERS
■ Web Orders No Longer Require an Override at the Till EDGE-I382
Selling an item committed by a web order no longer requires staff to override a stock warning, resolving a false out-of-stock block at the point of sale.
■ Web Order Alerts Display Reliably EDGE-I391
The New Web Order alert at the point of sale now displays reliably in all configurations, ensuring staff are always notified of new web orders.
■ Web Order Entries No Longer Appear Where They Shouldn't EDGE-I379
Certain web order entries are no longer visible in the client's receipt review, keeping receipt history clean and relevant for staff and customers.
STOCK MANAGEMENT
■ Apply Price Updates Independently EDGE-I225
Retailers can now apply an individual price update, such as one that's gone live, while leaving other pending updates open, rather than needing to process them all together.
■ Greater Flexibility When Building Catalogues EDGE-I207
Stock items can now be added to or removed from a Sale or Catalogue after it has been created, removing the need to rebuild it from scratch for minor changes.
■ Stock 'Days In' Calculation Corrected EDGE-I177
An issue causing the 'Days In' figure on stock items to display incorrectly has been resolved. This field now accurately reflects the number of days between a stock item being added and sold.
■ More Flexible Stock Search Filters EDGE-I321
The Has Photos and Has Website filters in Stock Search now support a three-way selection, rather than a simple checkbox, giving staff more precise control when searching for stock.
■ Smoother Entry for Small Stone Weights EDGE-I263
Small stone weights, such as 0.005 carats, can now be entered and saved without triggering an error, ensuring precise stone details are captured correctly.
■ Invoice Entry Dates Now Align Correctly EDGE-I393
The invoice entry date now correctly matches the date specified on the invoice entry screen, keeping records accurate and consistent.
■ Reprice Tool Reliability Improved EDGE-I361
The Reprice tool no longer produces an error when filtering items by Quantity on Hand in any store, making bulk repricing more reliable.
■ Improved Reliability of Price Update Delivery EDGE-I166
Supplier price updates now push through to clients successfully without error, ensuring price changes are received as expected.
■ Cost Price Updates Now Save Correctly EDGE-I365
Edge now correctly retains an updated cost price once a change is made, rather than reverting to the previous value.
■ Improved Stock Search Accuracy EDGE-I168
Old Stock Number searches now return accurate results whether special characters are included or not, making it easier to find stock regardless of how the number is entered.
SYSTEM ADMINISTRATION
■ Expiry Dates Added to Gift Certificate Reports EDGE-I216
The Gift Certificate report now includes an expiry date column, alongside the existing purchase and redemption dates, giving staff a clearer view when managing certificates.
■ Filter Out Expired Gift Certificates EDGE-I371
Gift Certificate searches now allow staff to filter out expired certificates and vouchers, alongside the existing Outstanding and Used filters, making it faster to find active certificates.
■ Country Selection Made Easier EDGE-I295
The Country field on the customer address screen is now a dropdown selection instead of an open text field, standardising data entry and reducing errors.
■ Daily Report Generation Improved EDGE-I394
The Daily Report now generates successfully for any valid workstation ID, regardless of the number of licensed workstations, removing a previous barrier to running the report.
■ Longer SMS Templates Supported EDGE-I363
The character limit for saved SMS templates has been increased, allowing longer messages to be stored and making full use of Edge's larger SMS character limits.
■ Purchase Order Audit Reports Now Match Standard Format EDGE-I410
The Audit Report generated after accepting an Invoice Entry now uses the same processing as the standard Edge Audit Report, giving retailers consistent, familiar reporting.
■ Improved Stability When Opening Edge EDGE-I116
An issue that could prevent Edge from opening at head office locations due to missing store address details has been resolved, improving overall system stability.
■ Performance Improvements to Stock Screens EDGE-I415
A memory leak causing slowness and freezing in stock screens has been resolved, delivering a smoother, more reliable experience.