Starting over and Parking Sales
Overview
The Edge POS system provides two useful functions for handling sales: Start Over and Park. These features allow you to manage transactions effectively when a customer changes their mind or is not ready to finalise their purchase.
By utilising the Start Over and Park functions, you can maintain an efficient workflow and ensure a seamless checkout experience for your customers.
Restarting a Sale
The Start Over function is used when a customer decides to cancel their transaction before it is finalised. Here is how to use this feature:
- On the POS Screen, locate and click the Start Over button in the top Right of the screen.
- A pop-up window will appear, advising that all information on the POS screen will be deleted if you proceed.
- Select Yes to confirm.
- The POS screen will clear, allowing you to start fresh for the next transaction.
Tip: Ensure you verify with the customer before using this feature, as all entered data will be permanently deleted.
Parking a Sale
The Park function is useful when a customer is not ready to finalise their transaction, and you need to serve another customer without losing the current transaction details. Follow these steps to park a sale:
- On the POS Screen, click the Park button in the top Right corner
- A new POS window will open, allowing you to process a sale for another customer while preserving the parked transaction.
- To retrieve the parked sale:
- Hover over The Edge icon on the taskbar.
- Click on the window corresponding to the parked sale.
- Once the parked sale is completed, the secondary POS window will close automatically.
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